Functional Business Analysts or IT Systems Analysts
The client is looking for three dynamic analysts—Functional Business or IT Systems—to join their "Do It" team. The team works hard but knows how to have fun along the way. If you thrive in a fast-paced environment, love a challenge, and know how to balance hard work with a sense of humor, they’d love to hear from you!
Why You’ll Love It Here:
The team values players who can adapt quickly, work well with all personality types, and aren't afraid to roll up their sleeves to get the job done. It’s important that you fit into their culture—where intelligence is respected, humor is celebrated, and collaboration is key.
If you're ready to hit the ground running and make an impact in a fun and supportive team environment, working on a revolutionary project, this could be the perfect opportunity for you!
About the Role:
- Environment Configuration: Configure client environments, including workflows, UI components, and product features, ensuring alignment with client and company objectives.
- System Management & Enhancement: Maintain and enhance the ecosystem, including loan applications, omnichannel workflows, policy and decisioning rules, product engines, serviceability, user management, and alerts.
- Technical Insight: Understand data models, API-led configurations, and system-wide data relationships. Ability to read expressions, but coding is not required (C# experience is advantageous).
- Testing & Triage: Test configurations in the UI layer for production releases and bug fixes, and triage customer-raised issues. Work with Level 3 support to resolve setup-related issues and assist with JIRA ticket documentation and prioritization.
- Client Support: Partner with the customer success team to ensure seamless onboarding, rollouts, and support. Provide guidance to customer operations, helping them maintain a highly skilled and engaged team.
- Functional Expertise: Collaborate with clients on UI design, user journeys, and workflow improvements. Identify product gaps and suggest enhancements to improve user experience.
- Documentation: Create detailed technical and functional documentation for configurations, workflows, and new product features.
- Learning & Scaling: Assist with internal tools and processes to support scaling efforts as the business grows.
- Continuous Improvement: Analyze configurations and workflows across the ecosystem, recommending improvements for enhanced client outcomes.
About You:
- Bubbly, enthusiastic personality with the ability to hit the ground running and get the job done.
- 3-5 (or more) years of experience in similar positions, ideally within financial services.
- Lending processes or mortgage industry experience is highly valued.
- Functional expertise in workflow tools and their integration within broader systems.
- Technical knowledge of data models, API configurations, and system configuration.
- Experience with JIRA for ticket management and issue resolution.
- Proven experience in an extremely fast-paced environment.
- Ability to handle all levels of stakeholders, even the difficult ones.
- Proven ability to adapt across different projects and environments.
- Experience with SaaS products or systems administration.
- Available immediately or as soon as possible—the client is looking to hire yesterday!
About the Company:
The client is a fintech leader transforming the mortgage industry with innovative, intuitive software. They are focused on simplifying home loans, and the team is passionate about solving challenges and improving access to financial services. Join them and help shape the future of mortgage technology!
How to Apply:
If you are interested, please apply through the link below so I can view your updated profile on our internal system. Bonus points if you also send a quick summary to [email protected], telling me why you are the right fit for this role!
