- Dynamic, fast-paced environment & on-going technical training and career development opportunities
- Dublin 12 Location
- €35,000 - €40,000 per year + Company Vehicle (FULL DRIVERS LICENCE REQUIRED)
This role will primarily involve providing on-site and remote technical support to end users, focusing on troubleshooting and resolving hardware and software issues. The successful candidate will work on a variety of devices, including desktops, laptops, handhelds, and printers.
Your Responsibilities:
- Provide remote and desk-side support services to end users across various locations.
- Troubleshoot and resolve PC-related problems via phone, remote tools, or on site desk-side support.
- Offer day-to-day technical support within the client environment, ensuring smooth operation of IT systems.
- Perform 2nd level diagnostics and support for hardware, including PCs, laptops, handheld devices (iOS and Android), and printers.
- Build, configure, and deploy computers (desktops, laptops, tablets, handhelds) according to company standards and policies.
- Re-image PCs and laptops as needed to ensure proper configuration and performance.
- Install, diagnose, and resolve issues with desktop software packages to ensure maximum availability.
- Provide on-site break/fix support for all in-scope devices, ensuring minimal downtime for end users.
- Replace hardware based on the company’s hardware refresh policy.
- Utilize remote tools (such as MS Teams) to access and resolve technical issues remotely.
- Ensure accurate asset tracking by updating the asset database with any changes or additions to hardware assignments.
- Collaborate with the local management team to address hardware requirements for users and sites.
- Provide support for laptops, desktops, printers, scanners, and other IT peripherals.
Your Experience:
- Minimum of 2 years’ experience in desktop support or related field.
- CompTIA A+ certification is required.
- Hands-on experience with SCCM (System Center Configuration Manager) is essential.
- Basic networking knowledge, including patching and cabling.
- Extensive knowledge of Windows 10, MS Office, and Office 365.
- Strong customer handling skills, with the ability to communicate effectively with end users.
- Excellent problem-solving skills, with the ability to resolve technical issues efficiently.
- Ability to communicate clearly and professionally with customers and management teams.
- Full, clean driving license (required for travel between various client sites).
- Experience with mobile device management (iOS/Android) and troubleshooting.
- Familiarity with ITIL or other IT service management frameworks.
Please APPLY directly or contact [email protected] / 016917002 for further details.
